FAMA

Purpose

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This policy sets out the standards of behaviour expected from clients before, during and after appointments. It exists to ensure a safe, respectful and professional environment for everyone.

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Expected Behaviour

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Clients are expected to treat the practitioner with respect and courtesy at all times. This includes polite communication, appropriate language, and maintaining professional boundaries.

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Unacceptable Behaviour

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The following will not be tolerated:

- Rude, aggressive or abusive language or behaviour 

- Inappropriate or sexual comments, jokes or behaviour 

- Harassment of any kind

- Any behaviour that makes the practitioner feel uncomfortable or unsafe

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Consequences

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If a client engages in any of the above, FAMA -Face And Mindful Aesthetics reserves the right to: 

 

- Refuse treatment

- Cancel the appointment with immediate effect

- Decline further bookings

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No refund will be given in these circumstances.

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Agreement 

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By booking and attending an appointment, clients confirm that they have read and understood this Clientt Conduct Policy and agree to abide by it.

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