What information do we collect

When you contact us or book an appointment we may collect: 

​

- Your name

- Email address

- Phone number

- Details of the treatment you want

- Any notes you give us about your skin or preferences 

- Payment information ( handled securely by our payment provider - we do not store full card details )

​

We also collect basic technical information ( such as your IP address and browser type ) through cookies when you visit the site.

​

Why we collect it

​

We use your information to:

​

- Book and manage your appointments

- Contact you about your booking

- Answer your questions

- Send you any aftercare information including consultation forms 

- Improve the website and our service

​

Legal basis

​

We process your information because it is necessary to perform our contract with you ( providing the treatment ) or because you have asked us to ( enquiries ). Where we use cookies analytics we rely on your consent.

​

How long we keep it

​

We keep booking and contact details for as long as needed to provide our service and meet legal requirements ( usually up to 6-7 years for financial records ). You can ask us to delete your information earlier if you wish. 

​

​

Who we share it with

​

We only share your information with: 

​

- Wix ( our website and booking platform)

- Payment providers ( so we can take payment )

- Anyone we are legally required to share it with

​

We do not sell your information.

​

Your rights

​

You have the right to:

​

- Ask what information we hold about you

- Ask us to correct or delete it

- Withdraw consent where we rely on it

- Complain to the information Commissioner's Office ( ICO ) if you are unhappy with how we handle your data

​

Contact us

​

If you have any questions about this policy or your information, email us at fama_skin@icloud.com

​

​